Compassion Exception Policy | Infinity Travels

Compassion Exception Policy - Infinity Travels

Infinity Travels (Infinity Web Solutions LLC) may reduce or waive our own service fees for cancellations, exchanges, or new bookings in specific situations, like U.S. military service, bereavement, or accessibility needs.

Compassion Exception Policy applies solely to Infinity Travels service fees. You may still have to pay airline or other travel supplier penalties, as well as fare differences and restrictions.

Category	Eligibility Requirements	New Booking	Exchange / Refund / Cancel
U.S. Military (Active Duty, Veterans & Immediate Family)	Infinity Travels may require proof of eligibility, such as a valid military identification or veteran card (or similar documentation).	Reduction of up to $35 in service fees for new bookings.	Waiver of Infinity Travels cancellation, refund, or ticket change service fees.
Bereavement (affecting traveler or immediate family)	Documentation (such as a letter from a funeral director) may be requested.	Reduction of up to $35 in service fees for new bookings.	Waiver of Infinity Travels cancellation, refund, or ticket change service fees.
Customers with Visual Impairments	Visually impaired customers may request phone assistance.	Phone bookings for customers with visual impairments shall correspond to the identical fares available on the Infinity Travels website.	50% reduction in Farehutz.us cancellation, refund, or ticket change service fees.

Definitions & Notes

The Immediate family encompasses your spouse and domestic partner, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. Infinity Travels recognizes biological and adoptive relationships. Step, in-law, foster, guardian, and domestic partner relationships also qualify.

The Compassion Exception Policy applies solely to Infinity Travels service fees.
Infinity Travels does not have control over penalties and fare differences imposed by airlines and suppliers.