Who We Are and What We Do

Infinity Web Solutions LLC owns and operates Infinity Travels, whether it’s our website, mobile application, or desktop version (collectively called the “Website). The website has been designed to help you plan your travel easily and securely by letting you go through various travel options, like flight booking, hotel booking, and more. We also connect you with trusted travel providers. Our website is for personal use only and not for commercial purposes.

Note that in the Terms & Conditions (or just “Terms”):

  • “We,” “us,” or “our” means Infinity Web Solutions LLC doing business as Infinity Travels.
  • “You” or “your” is directed to any person who is browsing or using our Website.
  • “Services” includes all the travel info, booking tools, and features we offer.

User Agreement

By using our website to look for trips, online bookings, or customer support, you agree to our Terms, including all disclaimers and liability limitations. If you don’t agree, stop using our website right now.

Your Privacy Matters

Our Privacy Policy covers how we handle your personal information you provide on our website. Read those policies carefully before using our services.

Terms and Conditions Updates

All amended terms automatically take effect when these Terms & Conditions are updated. Your continued use of the Site following the posting of changes to the Terms & Conditions will mean you accept those changes. Please return to this page periodically to review any changes

Geographic Restrictions

Our services are intended for U.S. citizens only. We might check your IP address or use other methods to determine your eligibility. To continue using our service from outside the U.S., you are liable to comply with applicable laws.

Class Action Waiver & Arbitration

By agreeing to these Terms, you:

  • Agree to settle any disputes related to or with the use of our Services through binding arbitration.
  • Agree not to be a part of any group lawsuits against Infinity Travels or its affiliates.

Working with Travel Partners

Infinity Travels serves as a bridge between you and the Travel Service Provider (be it airlines, hotels, or more). We are not responsible for what actions they take or services they provide:

  • Flight delays or schedule changes
  • Hotel room conditions
  • Rental car availability
  • Cruise itineraries

Each booking follows the specific guidelines of the relevant Travel Service Provider.

Prohibited Activities

When you use our Website, you undertake not to:

  • Use automated means without our consent.
  • Make speculative, false, or misleading reservations.
  • Break any laws or regulations.
  • Copy, share, or alter the contents of our Website without permission.

Disclaimer of Liability

To the extent permitted by law:

  • Infinity Travels is not to be held responsible for any damages that occur when you use our Website or the actions/omissions of Travel Service Providers.
  • This disclaimer also covers any direct or indirect, incidental, consequential, or punitive damages, even if we have been informed of the possibility.

Using the Infinity Travels Website

You consent to the following when you use our Website - either the desktop or mobile version, or book through our Website or customer service:

  • Age requirements: 18 and older can only access our platform.
  • Legal power: You must have the legal ability to enter binding contracts.
  • Agree to Terms: You agree to use Infinity Travels only according to these Terms and Conditions.
  • Authentic bookings: When booking someone else, you agree that they understand our Terms and Conditions.
  • Information accuracy: All details you share with us must be true and current.
  • Account security: You are completely responsible for your login details and anything relating to your account.
  • Access restrictions: Infinity Web Solutions LLC has the right to terminate your use of our Website or Services for any reason, including - but not limited to - terms of use violations.

Resolving Disputes, Laws, and Arbitration

If you have a concern about Infinity Travels, our Services, or our Privacy Policy, reach out to our customer care team first at 1-805-259-1718 or write to us at info@theinfinitytravel.com. We will make our best efforts to resolve the dispute within 90 days. If we can’t, the dispute might go to binding arbitration, as explained below.

Governing Law

The parties (including the third-party providers) govern these Terms and any obligations or rights according to the laws of the State of New Jersey, USA, without considering any conflicting rules. Unless stated otherwise, we will hold arbitrable disputes in the jurisdiction of New Jersey.

Arbitration Details

Unless the law prohibits any and all disputes regarding these Terms, binding arbitration under the American Arbitration Association (AAA) rules will settle any disputes arising from your use of our Infinity Travels website or any products or services purchased from us. We will hold the arbitration in California unless you provide written notice to the contrary.

By agreeing to these Terms, you give up the right to initiate a lawsuit against us in front of a judge or jury. You also forfeit your right to participate in any class action, class arbitration, or consolidated proceeding. The arbitrator will make a final decision that you can enforce in any court with appropriate jurisdiction.

Time to File Claims

You must file any claim within six months from the date of the corresponding booking or transaction, unless a longer duration is specified by law. If the duration exceeds, the claim will be waived.

General Travel Information

Overview

Infinity Travels shares travel information, like itineraries, deals, destinations, and flight schedules, once you complete the bookings. Most of the information comes from third-party “Travel Service Providers,” like airlines, tour companies, and more. Our team does its best to provide you with accurate and updated information, but we do not comply to give absolute accuracy.

Information can change rapidly, and services depend on availability. Therefore, we are not to be held responsible for any delays, changes, or errors from Travel Service Providers.

Your Responsibilities as a Traveler

It’s your duty, as the traveler, to handle all legal, documentation, and logistical requirements of your travel, including but not limited to:

  • A valid passport and any visas
  • Travel insurance if needed
  • Health or vaccination certificates, if required

Infinity Travels is an intermediary to help you make a reservation through our Website or customer support. Only you are in full charge of checking entry rules and having the right documents for your trip.

Terms of Service Compliance

You need to know all the rules and follow them:

  • The Terms and Conditions of Infinity Travels
  • The Terms and Conditions of the Travel Service Provider(s)

As for flights, check the official Website of the airline for their specific terms to stay clear.

Flight Tickets and Airfare

  • Flight tickets are not confirmed until you pay in full and get a booking confirmation
  • After the payment is made by your end, tickets are sent based on the specific airline’s rules
  • Airlines’ prices may vary depending on various factors, and Infinity Travels can’t control that
  • If you fail to make payment by the stated due date, we might cancel your booking

If your trip includes multiple airlines, you must follow each airline’s rules for cancellations, schedule changes, refunds, and fees. If one airline’s delay affects another, you’ll need to cover any extra costs, such as new tickets. All fees are set by the airlines and are your responsibility. Keep your booking confirmation or travel proof handy, as some airlines may ask for it during check-in.

One-Way Ticket Options

Infinity Travels sometimes offers two one-way tickets instead of a return ticket to provide flexibility and savings. Each one-way flight is booked separately with its own airline and terms and conditions.

In case of no show or if you miss your flight, you will be responsible for all the additional costs, like changing fees or new tickets. Infinity Travels is not responsible for it.

Currency Conversion and Extra Fees

Some fares, especially those by low-cost airlines, are in U.S. Dollars (USD) but were priced in a different currency in their initial state. Keep in mind that the exchange rates might cause small differences in the final charge.

  • International transactions fees
  • Currency conversion charges will be added by your bank or credit card issuer.

Any fees and taxes on purchases made out of the country are set by your bank as well as the government, and you are responsible for paying them.

Getting Travel Insurance

Infinity Travels is an intermediary and helps you compare and book travel through our Website or directly through a call. It is your responsibility to adhere to all entry requirements, necessary travel documents, rules, and prohibitions.

For Terms and Conditions and your choice of Travel Service Providers, mainly regarding the air transport, you should refer directly to the airline’s terms of service on its official website.

Further, you are responsible for taking care of and completing your legal, documentation, and administrative needs for your travel, which includes having:

  • Valid passports
  • Travel insurance
  • Health or vaccination certificates

We highly recommend that you go through our Terms and the Travel Service Provider’s terms (especially for airlines) before reservation. For air travel, review the airline’s official terms and conditions on their own website to be sure.

Infinity Travels Terms & Conditions - Flights

Traveling Abroad

When traveling internationally, be aware that the Montreal Convention rules apply to both the place of departure and the destination country. The Convention might limit airline liability for things like injury or death.

It is your obligation to make sure you have the required documents to enter a foreign country, which includes, but is not limited to:

  • A valid passport
  • A valid visa (tourist, business, or transit)

There is also a possibility that you may need to show these to government agencies. We are not responsible if you fail to meet the entry rules. Therefore, you must check travel advisories, announcements, or bans made by competent authorities before traveling.

Visa and Passport Needs

It’s important to check your visa and passport requirements with the embassy or a consulate before you travel. If you are denied boarding on entry due to faulty or missing documents (including transit stops, we are not liable. This is also applicable if you are not leaving the airport for a layover.

Health Requirements

You must keep track of your health requirements, like vaccinations, medications, and medical procedures required for entry into your destination. Before traveling, consult with your doctor and check health advisories.

Disinfection of Aircraft

Airlines often disinfect planes to keep things safe for passengers, following World Health Organization (WHO) and International Civil Aviation Organization (ICAO) guidelines, which consist of:

  • Spraying residual insecticide on aircraft surfaces before boarding
  • Treating surfaces with aerosolized insecticide spray while passengers are present on the plane
Safety of International Destinations

When you book an international trip, we do not represent or warrant that traveling to such destinations is safe. You take on all risks involved in traveling, and we are not liable for losses or damages suffered as a consequence.

Airline Baggage Rules

Baggage allowances, fees, and restrictions are different for every airline. We try to share accurate information about baggage policy, but policies change from time to time, so we cannot guarantee it. Check with your specific airline directly. Baggage fees are also not included in ticket prices.

Check-In Rules

All airlines have different requirements for check-in.

  • At least 90 minutes before departure for domestic flights.
  • At least 3 hours before departure for international flights.
Flight Schedule Changes

Airlines frequently change their flight schedules and sometimes may convert direct flights into connecting flights without prior notice. While we will actively attempt to notify you of any changes, we cannot guarantee that you will receive all updates in advance.

If the airline cancels or rebooks your flight, we will try to notify you, but we can’t guarantee to give any advance notice. It’s best to keep checking your flight status with the airline 72 hours before departure. After check-in, the airline will handle all the flight delays, cancellations, or rebookings.

Overbooked Flights

Each airline has its own compensation rules for denied boarding when the flight is overbooked. Check the same with your airline.

Pricing Details

Flight prices can change until your booking is ticketed and a Passenger Name Record (PNR) is issued.

If full payment is not made within the required timeframe, we may cancel your booking. Misusing tickets may also lead to cancellation without a refund. All prices on Infinity Travels are in U.S. dollars (USD) unless otherwise stated.

The currency you see at the checkout is the same currency you will be charged in. Non-U.S. cards may incur bank fees for international transactions or exchange rates. You must check with your bank for details.

We charge a service fee for support, rebooking, cancellations, or other help you may require, including fares, taxes, and our fees.

We accept all major credit and debit cards from the US, Canada, and other countries, including billing addresses for AE/AP. Payments are secure, and we do not store your card details. There might be a case where your card may be billed in one or more charges that together total your booking cost.

If your payment is declined, we will let you know within 24 hours. Non-card payments may take longer to process. To protect you, we may hold your transaction to verify it for fraud checks. Once our payment security team approves, we will process your payment. We may also connect with you, your bank, or your card issuer to confirm a transaction’s legality before processing.

Cancellations and Refunds

Consider bookings to be non-refundable unless stated otherwise. If your fare comes under the refundable category, then cancellations are subject to an administrative fee, airline penalties, and supplier conditions.

You will only get a refund if the airline approves it, and then also, it can take up to 90 days to process. Note that the service fee is non-refundable.

International Payments

We cannot be held responsible for any charges that may arise if you are using an international credit card and your bank imposes fees for currency conversion or transaction fees.

Special Requests

If you have requests for specific seats, meals, or frequent flyer perks, please note that these are not guaranteed and depend on the airline's availability. Check the same with them directly.

Unaccompanied Minors

Kids under the age of 16 cannot book on their own. Minor policies differ by airline. Connect with the airline for details.

Credit Card Disputes

Reach out to us before filing a chargeback. Unjustified chargebacks may lead to cancellation of your booking and cost recovery.

Text Message Terms

When you provide your contact details on the Infinity Travels website or consent to receive communications from us (collectively referred to as "We," “our site,” or “us”), you agree to receive text messages. These may include one-time passwords, service updates, promotional content, and other relevant information. We may send messages using automatic systems or other methods to improve your interaction with our services, confirm transactions, or provide information about travel offerings. You can choose to opt out at any time, as using the text message service is not mandatory to use our website or booking services.

1. Text Security

OTPs or other text messages are always sent without encryption. This exposes them to potential privacy risks, such as interception or examination by unauthorized individuals. If you do collaborate, you acknowledge these risks and are aware of the limitations associated with unencrypted messages.

2. Opt-Out Option

Simply text “STOP” to any message we sent you or connect with our customer service team. Once we have your request for the same, you will get one last confirmation text before your Opt-Out is processed.

3. Text Usage Rules
  • Our Text Frequency: The number of text messages we send you will depend on the nature of your interaction with us. This includes account activity, booking confirmations, and promotional updates.
  • Account responsibility: You must mention that you are the personal authorizer of the contact number you shared with us, and if your number changes for any reason, you must inform us immediately to prevent any miscommunication or unauthorized usage.
  • Delivery restrictions: Text messages are sent through third-party providers, and their delivery may be subject to delays or failures, something which is beyond our control. We are not responsible for undelivered texts or transmission delays.
  • Carrier restrictions: The text message service is not available across all United States mobile carriers. Your mobile provider is not responsible for any delays or non-delivery of text messages.
4. Text Costs
  • We do not charge you for sending or receiving text messages. Though your carrier’s standard message or data charges may apply. Roaming fees may be applicable if you are outside of your primary service area. For details, connect with your carrier.
5. Data We Collect
  • Infinity Travels collects data as a part of this service, which may include phone number, along with carrier and message details (date, time, and content). We may use your data to improve your experience with us, complete your requests, and provide customized services. Refer to our Privacy Policy to get details on how we handle your personal information.
6. Liability for Texts
  • You agree to compensate Infinity Travels and its affiliates for any claims, damages, and expenses that occur due to your own failure to update contact details promptly. Further, this includes liability under any applicable telecommunications rules & regulations.
7. Ending Text Message Services
  • Infinity Travels holds the right to suspend or stop your participation in our text message services at any time if we find a violation of these Terms. Moreover, your participation will terminate if your mobile service lapses or is ended. We also have the right to modify, pause, or permanently discontinue the Terms of Service without any prior notice.
8. Changes to Terms
  • Infinity Travels may update or make changes to these Terms at any time. Once updated, they will take immediate effect, and continued use of the website represents your acceptance of any updates. We recommend that you review these Terms from time to time to stay in the know.

Get in Touch

Got questions about these Terms? Reach out to our travel support team:

Infinity Travels

Your trust and happiness - our topmost priorities - to make your travel experience smooth and stress-free.